Privacy Policy

WC Worcester Concrete respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services or visit our website.

1. Information We Collect

We collect information that you provide directly to us when you:

• Request a quote or estimate for concrete services
• Contact us via phone, email, or our website contact form
• Schedule a consultation or service appointment
• Provide payment information for services rendered
• Sign a service agreement or contract

This information may include your name, address, phone number, email address, property details, project specifications, and payment information. We only collect information that is necessary to provide our services and communicate with you effectively.

2. How We Use Your Information

We use the information we collect to:

• Provide estimates and quotes for concrete services
• Schedule and complete your concrete project
• Communicate with you about your project status and timeline
• Process payments and maintain financial records
• Follow up on warranty claims or service issues
• Send you project updates and care instructions
• Improve our services and customer experience
• Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties. We do not use your information for unrelated marketing purposes without your explicit consent.

3. Information Sharing

We may share your information with trusted third parties who assist us in operating our business, including payment processors, material suppliers, and subcontractors working on your project. These parties are required to keep your information confidential and use it only for the purposes we specify. We may also disclose your information if required by law or to protect our legal rights and property.

4. Website and Cookies

When you visit our website, we may collect certain information automatically through cookies and similar technologies. This includes your IP address, browser type, pages visited, and the date and time of your visit. We use this information to analyze website traffic, improve our site functionality, and understand how visitors interact with our content. You can control cookie settings through your browser preferences.

5. Contact Forms and Communications

When you submit a contact form or quote request through our website, the information you provide is transmitted securely and stored in our customer management system. We use this information solely to respond to your inquiry and provide the services you request. We do not add you to marketing lists without your permission, and we will not contact you for unrelated purposes.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes physical, technical, and administrative safeguards. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Project records, contracts, and financial information are typically retained for several years to comply with business and legal requirements. After this period, we securely delete or anonymize your information.

8. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your information, subject to legal requirements
• Opt out of marketing communications at any time
• Ask questions about our privacy practices

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

13. Massachusetts Privacy Rights

If you are a Massachusetts resident, you may have additional rights under state privacy laws. We comply with all applicable Massachusetts privacy regulations. Contact us if you have questions about your specific rights under Massachusetts law.