Privacy Policy

1. Who We Are

This Privacy Policy applies to WC Worcester Concrete, a concrete contracting company operating at 9 Mason St #3, Worcester, MA 01609. Our website is located at concreteworcester.com. You can reach us at hi@concreteworcester.com or by calling (774) 778-2788.

2. What Information We Collect

We collect information you provide directly to us when you use our website or contact us. This includes:

• Contact form submissions: When you fill out a contact or estimate request form on our website, we collect your name, email address, phone number, and the project description you provide.
• Phone and email inquiries: If you call or email us directly, we may retain the information you share in order to respond to your request.
• Automatically collected data: When you visit our website, standard web server logs and analytics tools may collect your IP address, browser type, pages visited, and the date and time of your visit. This data is collected in aggregate and is not linked to any personally identifiable information.
• Cookies: Our website may use cookies or similar technologies to remember your preferences and improve your experience. You can disable cookies through your browser settings, though some site features may not function as intended if you do.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the concrete services you request.
• To schedule estimates, consultations, and project work at your property.
• To send you follow-up communications related to your project or estimate request.
• To improve our website content and understand how visitors use our site, using anonymized analytics data.
• To comply with applicable legal obligations and protect our legal rights.

We do not use your personal information for automated decision-making or profiling. We do not sell your information to third parties.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use third-party tools such as contact form platforms (Tally) and web analytics services (Vercel Analytics) that may process data on our behalf. These providers are contractually required to keep your information confidential and use it only to provide their services to us.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry.
• Business transfers: If WC Worcester Concrete is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, respond to your inquiries, and comply with our legal obligations. Contact form submissions and project correspondence are typically retained for up to three years following the completion of any project or the last contact from you. You may request deletion of your information at any time by contacting us at hi@concreteworcester.com.

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to certain legal exceptions.
• Opt out of any marketing communications we may send (though we do not currently send marketing emails).

To exercise any of these rights, contact us at hi@concreteworcester.com. We will respond within 30 days.

7. Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Our website is served over HTTPS. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you not to share sensitive information (such as payment details) through our contact forms.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external sites you visit.

9. Children

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hi@concreteworcester.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us About This Policy

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us: